Company Further Enhances Diamond-Class Customer Service Commitment

Milwaukee, WI, September 22, 2009 – Datastore, the region’s respected name for high-quality vital information management and protection services today announced that they have just launched a brand new program designed to maintain and enhance the delivery of Datastore's "Diamond-Class" service commitments.  Datastore has been committed to delivering the absolute best customer service and experiences under it's Diamond-Class service guarantee.  Earlier this year, the company performed their first customer satisfaction survey which yielded results portraying a 98.5% high customer satisfaction level in their customer base.  These levels of customer satisfaction are unprecedented in the information management industry.

Under the new Customer Care extension program, Datastore's customer service team will perform unscheduled and periodic outreach calls to their customers just to "check-in" with the organization and make sure everything is going well with the service and support the customer is receiving from Datastore's team of information management experts.

“All too often, service companies wait for a customer to call or to initiate a customer service request,” stated Mike McCue, General Manager of Datastore. “We understand that our customers have demanding business schedules, so we are going to periodically perform a courtesy call just to make sure that things are going well with the services we are performing.  We believe this takes our Diamond-Class customer service program to an entirely new level, and one that remains unmatched by any competitors in our market.”

Further information about the Diamond-class program along with Datastore's full portfolio of information management services can be found by visiting the companies website at www.datastoreweb.com.

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About Datastore 

Datastore is the region’s respected name for Vital Information Management solutions and services. A wholly-owned subsidiary of Coakley Bros. Co., Datastore brings a legacy of over 35 years of delivering cost-effective offsite records and information protection services to over 500 organizations in the greater Wisconsin and Northern Illinois business community. As the largest provider of services in the region, Datastore delivers a complete portfolio of information management solutions including offsite records storage and management; computer media/tape vaulting and rotation; confidential information destruction and shredding; document scanning and imaging services; and the latest in enterprise content and document management solutions. To learn more about Datastore, visit www.datastoreweb.com.

For more information, contact:

Ms. Iberia Pettigrew

Datastore

800.596.0607

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