SOLUTIONS

Diamond-Class Service

Datastore provides our customers with our "Diamond-Class" service guarantee.

Not only do we want each interaction and service experience to exceed our customer's expectations, but we want each interaction to be pleasant as well as memorable.

Datastore's employees are trained in our Diamond-Class service commitment and are dedicated to delivering superior quality and services to each and every customer.

Our Diamond-class service policy may be one reason why our customers have given us a 98.5% customer satisfaction rating, and why we've been the fastest-growing information solutions provider in the regtion.

Healthcare

One could suggest that those in the healthcare industry are chartered with the greatest challenges today to properly control, protect and manage patient files, medical records, and billing information.

Datastore has the right solutions to help those in the healthcare industry migrate to Electronic Health Record and streamline documentation handling and processing.

Integrated Solutions for Healthcare Records Management

Datastore offers a range of document management and protection solutions tailored for the complex and challenging needs of healthcare providers, hospitals, and clinics.

For paper files and documents, such as patient files, medical records, x-rays, billing and other types of private health information (PHI), we can provide our cost-effective records storage and management services. This service enables you to get the value of safely storing these critical records in the security-controlled environment of our state-of-the-art operations center - while providing a cost-effective alternative to trying to manage and protect these files in your own facility.

The files can be requisitioned using an on-line ordering system for physical delivery or for scan on demand. If you have already begun your Electronic Health Records (EHR) initiatives, we can aid your efforts with our quality production document scanning. This service enables you to migrate more quickly to electronic information and files - without having to perform this intensive and critical work with your own staff and equipment. Whether your plans call for a complete back file conversion or you would like to digitize your documents as needed (scan-on-demand) Datastore can service your needs.

Scan on demand

This process provides an economical alternative to physical delivery of files.

Your healthcare facility’s partial or entire file room is transported off-site to a secure Datastore scan services facility. When a patient’s record is requested, the material is scanned and securely sent to your facility where it can be viewed or printed.

Major Benefits:

Valuable floor space is increased for patient care or other revenue generating activities
Serves as a solution to minimize hybrid records
Only recalled records are imaged, which can be cost-effective for a healthcare facility
Eliminates deliveries and lost records, as the hardcopy records never leave the storage facility

Once the retention period has expired, our confidential shredding and information destruction solutions allow you to confidently and securely destroy information regardless of what format it may be in. We also provide file purging services that can reduce the amount of information you retain onsite, while storing your overflow archive in our secure facilities.

Lastly, our data protection and media vault solutions can help protect your internal IT backup tapes of critical electronic information and files - or any source of computer media that needs to be securely protected in a highly managed environment.

Respected Reputation and Services

Datastore's quality document management and protection services have successfully benefitted many of the region's reputable healthcare providers and organizations. We have established a reputation for understanding rigorous HIPAA and other regulatory-related requirements of those in the healthcare industry and have achieved the highest quality of services at market competitive prices.

Our staff is quality trained, HIPAA trained, and skilled in confidential document handling and the practices required by today's heavily regulated environment. You can rest assured that the most valuable patient or medical-related documentation is well protected and handled by our quality-oriented staff.

Our Customers Say It Best...

"Datastore exceeds our expectations in meeting our vital document management needs. It efficiently handles our service requests and applies the latest technology in managing our physical records and digital imaging, all while providing the hallmarks of great customer service —honesty, integrity and outstanding value. And by being visible and accessible, Datastore’s management team promotes outstanding communication, a key component in any successful business relationship."

Lyn Lord/Judy Menchow
ProHealth Care